The Optimum Path support team proudly delivers technical solutions to our partner and customer reported issues. Our support engineers are located in Tampa, FL in the United States and in Shanghai, China which provides true “follow the sun” support capabilities with a 12 hour time zone difference. Contact the team anytime 365 days a year for support on your Optimum Path software installations.
In addition to standard issue resolution services, Support subscriptions entitle customers access to the Optimum Path product release process which includes major releases, minor releases and maintenance releases of the code. These packages are available to all paying customers via our FTP or corporate Dropbox code repositories.
Feature Enhancements, Workflow Improvements, Knowledge Issues, Model Requests, Bug Fixes and more.
Submit online support requests or access the knowledgebase with our support portal using your customer support login information.
Send email requests to email@example.com to log tickets via email to the support portal.
Call our toll free support phone lines for critical issues to receive immediate P1 issue support.
Service Level Agreements
Responses in accordance with contracted support agreements.
Major, minor and maintenance releases.
User guides, installation instructions, release notes, etc.
24 X 365 Portal Access
Online interaction with support every day of the year.
Tips and tricks for common questions.
Full history of all submitted support tickets.
View and update tickets from mobile devices.
Joint Webex sessions for advanced issues.
Support issue reporting available anytime.