Our Support

The Optimum Path support team proudly delivers technical solutions to our partner and customer reported issues. Our support engineers are located in Tampa, FL in the United States and in Shanghai, China which provides true “follow the sun” support capabilities with a 12 hour time zone difference. Contact the team anytime 365 days a year for support on your Optimum Path software installations.

In addition to standard issue resolution services, Support subscriptions entitle customers access to the Optimum Path product release process which includes major releases, minor releases and maintenance releases of the code. These packages are available to all paying customers via our FTP or corporate Dropbox code repositories.



Our Features

Service Level Agreements

Responses in accordance with contracted support agreements.

Product Updates

Major, minor and maintenance releases.

Documentation

User guides, installation instructions, release notes, etc.

24 X 365 Portal Access

Online interaction with support every day of the year.

Knowledgebase

Tips and tricks for common questions.

Historical References

Full history of all submitted support tickets.

Mobile Access

View and update tickets from mobile devices.

Webex Sessions

Joint Webex sessions for advanced issues.

Reports

Support issue reporting available anytime.

Contact Us